Welcome To MRP!
MRP Indian Store (“MRP”, “MRP Indian Store”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our website, shop with us, contact us, subscribe to our communications, visit an MRP store, submit an enquiry or express interest in an MRP franchise.
We are an Australian-based business operating primarily in Melbourne, Victoria.
We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where those requirements apply to us. Australian organisations with annual turnover above $3 million, together with certain other businesses, are generally covered by the Privacy Act.
Depending on how you interact with MRP Indian Store, we may collect information including:
Personal and contact information
Your name, email address, telephone number, billing address, delivery address, suburb, state, postcode and other contact information.
Account information
If customer accounts are available, we may collect your username, account preferences, saved addresses, order history and other information connected with your account.
Order and transaction information
We may collect information concerning products purchased, order value, delivery method, payment status, refunds, exchanges, customer enquiries and transaction history.
Payment information
Payments may be processed through third-party payment providers.
Where payment processing is handled by an external payment gateway, MRP generally does not need to receive or store your complete debit or credit card number. Payment providers may process your information in accordance with their own privacy policies and security requirements.
Website and technical information
When you use our website, information may automatically be collected such as your:
Customer service information
When you contact us regarding an order, product, price, complaint or other enquiry, we may retain your correspondence and information supplied by you.
If you upload a receipt, invoice or product photograph, we may also collect the information visible within that document or image.
Please avoid uploading unnecessary personal information about yourself or other individuals.
If you express interest in becoming an MRP Indian Store franchisee, we may collect additional information such as:
This information is collected for the purpose of assessing franchise enquiries, communicating with prospective franchisees, conducting appropriate due diligence and administering our franchise development process.
Submission of franchise information does not guarantee approval or create a franchise agreement.
We may collect information directly from you when you:
place an order, create an account, visit one of our stores, subscribe to our mailing list, contact customer service, submit an online enquiry, participate in a promotion, complete a survey, interact with us through social media, provide product feedback, upload a receipt or product photograph, or submit a franchise enquiry.
We may also receive information from third parties involved in providing services to us, such as payment processors, delivery providers, website platforms, analytics providers, advertising platforms and professional advisers.
We may use personal information to:
process and fulfil purchases; arrange deliveries or collection; process payments, refunds and exchanges; operate customer accounts; respond to customer enquiries; investigate complaints and pricing issues; provide customer support; detect fraudulent or suspicious transactions; maintain website and system security; improve our products, stores and digital services; understand how customers use our website; manage competitions or promotions; assess franchise enquiries; communicate with prospective franchisees; comply with regulatory, taxation, accounting and legal obligations; and protect our legitimate business interests.
We may also use information to send marketing communications where permitted by law and where the necessary consent or other lawful basis exists.
We may communicate with you about MRP products, store openings, promotions, offers, events or other relevant information where you have consented to receive such communications or where otherwise permitted by law.
Australian spam laws generally require commercial electronic marketing to be sent with consent, to identify the sender and to contain a functional unsubscribe facility.
You can unsubscribe at any time by using the unsubscribe link contained in an email, following instructions in an SMS, or contacting us directly.
Unsubscribing from marketing will not prevent us from sending essential transactional communications such as order confirmations, delivery updates, product recalls or messages relating to an existing enquiry.
MRP’s website may use cookies, pixels and similar technologies.
These technologies may help us:
remember customer preferences; operate shopping-cart functionality; keep the website secure; understand website traffic; analyse customer behaviour; measure advertising effectiveness; improve website performance; and display more relevant advertising.
Some analytics, advertising and social-media providers may collect information directly through technologies installed on our website.
Where tracking technologies involve personal information, we will handle that information in accordance with applicable Australian privacy requirements. The OAIC specifically recognises that third-party tracking pixels may create privacy obligations where personal information is used for targeted advertising.
You may be able to control cookies through your browser settings and any cookie-management controls made available on our website.
We may disclose personal information where reasonably necessary to organisations that help us operate our business, including:
website and e-commerce providers; payment processors; banks and financial institutions; logistics, courier and delivery companies; cloud storage and hosting providers; IT and cybersecurity providers; email and SMS providers; analytics providers; advertising and social-media platforms; accountants, lawyers and professional advisers; franchise advisers and service providers; insurers; regulatory authorities; law-enforcement agencies; and other organisations where disclosure is authorised or required by law.
We do not sell customer personal information simply for third parties to independently market unrelated products to you.
Some technology, cloud, analytics, advertising, support or professional service providers used by MRP may store or process information outside Australia.
Where Australian privacy laws require us to take particular steps before disclosing personal information overseas, we will seek to comply with those requirements.
APP 8 imposes particular responsibilities on covered organisations when disclosing personal information to overseas recipients.
Before publishing this policy, MRP should insert the countries in which its main overseas providers are located where reasonably practicable, for example: [India / United States / other applicable countries].
We take reasonable administrative, technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, alteration or disclosure.
These measures may include access controls, authentication, secure hosting, restricted administrative access, encryption where appropriate and monitoring of website systems.
However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legal, accounting, taxation, dispute-resolution, fraud-prevention and regulatory requirements.
When personal information is no longer required, we may securely delete or de-identify it, subject to applicable legal retention requirements.
Franchise-related documentation may need to be retained for longer periods where required under Australian franchising laws.
You may request access to personal information we hold about you or request correction of information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing an access or correction request.
There may be circumstances where Australian law allows or requires us to refuse access. If applicable, we will explain the basis for that decision.
You may contact us if you would like personal information removed from our systems.
We will consider such requests having regard to applicable legal requirements and our legitimate need to retain certain information, including transaction records, taxation records, fraud-prevention information, franchise records and information required for dispute resolution.
If a data breach occurs, we will investigate and take appropriate steps to contain and remediate the incident.
Where the Notifiable Data Breaches Scheme applies and a breach is likely to cause serious harm, covered organisations may be required to notify affected individuals and the Office of the Australian Information Commissioner.
Our website and general retail services are not specifically directed towards children.
Where we become aware that personal information relating to a child has been provided without appropriate authority, we may take reasonable steps to remove or restrict that information.
Our website may include links to third-party websites, payment platforms, social-media services or other external services.
MRP is not responsible for the privacy practices of websites or services operated by third parties. We encourage users to review the relevant third-party privacy policies before providing personal information.
If you believe that we have mishandled your personal information, please contact us first so that we can investigate your concern.
We will endeavour to respond within a reasonable period.
Where the Privacy Act applies and you are dissatisfied with our response, you may also be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We may amend this Privacy Policy when our business practices, website, technology or legal obligations change.
The most current version will be published on our website together with its effective or last-updated date.
For privacy enquiries, access or correction requests, or complaints, contact:
MRP Indian Store
Email: info@mrpindia.com.au